ITIL v4 Training
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The augmented concentration of IT organizations on enhancing IT support in troubleshooting and managing services, improving employee throughput and accomplishing business goals has doubled the need and demand for gaining in-depth knowledge on ITIL (Information Technology Infrastructure Library) framework.

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Course Highlights

  • • Complete ITIL v4 coverage
  • • Instructor-led classroom, Live Online and On-demand courses
  • • Best-in-class industry approved training curriculum
  • • Expert-led lectures
  • • Real-life examples
  • • Beginner to expert level training
  • • Flexible guaranteed to run schedules
  • • 24*7 teaching assistance
  • • Tips and tricks to conquer the exam
Course Description

The augmented concentration of IT organizations on enhancing IT support in troubleshooting and managing services, improving employee throughput and accomplishing business goals has doubled the need and demand for gaining in-depth knowledge on ITIL (Information Technology Infrastructure Library) framework. The ITIL 4 Foundation certification is the latest version that is globally recognized and encompasses IT service management standards that apply to organizations across industries and helps in offering quality-driven IT managed services.

Brillica Services delivers all-embracing ITIL v4 Foundation certification training to the aspiring managers and team leads and helps them strengthen the fundamentals of IT services management principles, lifecycle, ITSM nomenclatures and best practices.  We bring on-board several years of expertise with the help of certified instructors to impart comprehensive knowledge on system support, management, and troubleshooting through real-time scenario-based ITIL v4 training and certification course.

At Brillica Services, we strive to expand your technical knowledge of ITIL included concepts on service strategy, design, transition, operation, and fundamentals of CSI (continual service improvement) with ITIL v4 Foundational training course. Our customized learning solutions available in blended modes for ITIL v4 Foundation training is aimed to help service industry professionals to attain a firm understanding of the ITIL framework and IT service management principles on the go.

Course objectives

Upon ITIL v4 Foundation training course completion, the participants would be able to:

  • Comprehend the fundamental concepts of service management
  • Know the importance of 7 ITIL guiding principles in helping organization adopt and adapt service management
  • Recognize the four dimensions of service management
  • Learn about ITIL’s new Service Value Chain Model
  • Understand the purpose and components of the ITIL service value system
  • Know the purpose and key terms of ITIL practices
  • Understand key concepts including Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
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Target Audience

The ITIL v4 Foundation training and certification is best-suited for:

  • All Individuals who need to understand the refreshed ITIL framework and unearth how it can be used to enhance the quality of IT service management within an organization.
  • All IT professionals associated with an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
  • This may include but is not limited to, IT professionals, business managers and business process owners.
Pre-requisite

There are no official pre-requisite for taking the ITIL 4 Foundation Certification, yet familiarity with IT terminology and IT-related work experience are recommended.

Course Content
  • Introduction to ITIL v4
  • High-Level Service Management and Introduction
  • Where are Services and Service Management Today?
  • Introduction to the Key Elements of ITIL 4:
    • Service Value System (SVS)
    • Four Dimensions Model
    • Key Concepts
  • Services Defined
    • What is a Service?
    • Service Provision
    • Service Offering
    • Service Relationship Management
    • Organizational Service Management
  • Service Offerings and Relationships
    • Goods
    • Provisioning
    • Consumption
  • Service Relationship Model
  • Dimensions of Service Management
    • Overview of the Four Dimensions
    • Organizations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
    • Organization & People
    • Culture
  • Value Streams and Processes
    • The Service Value System
    • The Service Value Chain
    • Value Streams
    • Processes
  • ITIL Service Value System
    • The Objectives
    • The Purpose
    • Overview
    • Governance
    • Practices
    • Service Value Chain
    • The Impact of a Poor SVS
  • Service Value System – Design and Transition
  • ITIL’s 7 Guiding principles
    • Application
    • Collaborate & Promote Visibility
    • Definition
    • Application
    • Agile, Lean & DevOps
  • Introduction to Key ITIL Practices
    • Introduce the Three Groups of ITIL Practices
    • General Management
    • Service Management
    • Technical Management
  • General Management Practices Purpose Statements
    • Information Security Management
    • Relationship Management
    • Supplier Management
  • Continual Improvement The Purpose
    • The Scope
    • Key Activities
    • Methods and Models
    • Approaches – Lean, Agile, DevOps
    • Collaborate & Promote Visibility
  • Service Management Practices (SMP)
    • IT Asset Management
    • Monitoring and Event Management
    • Release Management
    • Service Configuration Management
  • SMP Change Control The Definition
  • SMP Incident Management
  • Problem Management
  • SMP Service Requests Management 
  • SMP The Service Desk
  • Service Level Management (SLM)
  • Information Analysis
  • Technical Management Practices
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